WE ALWAYS REPLY WITHIN 1 WORKING DAY /24 HOURS. But unfortunately sometimes the Emails sent by us are recognized as SPAM / JUNK / BULK Emails and the mails might not get delivered into the INBOX of your Email Account and instead might get delivered into the SPAM / JUNK / BULK Folder of your Email Account.
So, make sure that you approve our Email ID to avoid this problem.
You can do this by adding our Email ID - firstname.lastname@example.org
under approved senders list or by retrieving the Email just sent by us into your INBOX.